Terms & Conditions


CANCELLED BOOKINGS: A cancellation fee of 100% will apply for tours cancelled less than 24 hours prior to departure.

ALL PRICES: are quoted in Australian dollars and include GST.

NO REFUNDS: for adverse weather conditions, or no show.

TOUR TIMES, ROUTES AND ITINERARY: are subject to weather, road and traffic conditions. We reserve the right to change or alter any tour.

WE RESERVE: the right to ask any client to leave the tour for any kind of inappropriate behaviour.

SAFETY: Changes to the tour or itinerary can be made due to adverse or poor safety conditions and the tour guide’s decision is final.

PERSONAL BELONGINGS: Whilst every care is taken we accept no responsibility for belongings left unattended in the vehicle.

PRICES: The information and prices in this web site are valid from 1st July 2014 and supercede all previous advertisements. All prices are shown in Australian Dollars, include GST and may be subject to change.

DEPARTURE: Your bus departs on time from all attractions. Passengers who miss the bus will have to return to Sydney at their own cost.

CREDIT CARD Payments: A 2% surcharge will be charged on all payments made with credit cards. We accept Visa, Master Card and AMEX.

SMOKING: inside our coaches is prohibited by Government regulations.

TOUR COMPONENTS: We do not take responsibility for any delays, injuries or losses arising in any manner from tour components NOT operated by Oz Trails.

NEW YEAR’S EVE WEEK (29 December – 3 January): Due to the large amount of visitors to Sydney, Oz Trails reserves the right to use large deluxe coaches and central pick up points. The itinerary will remain the same.

Privacy Policy

The Oz Trails Privacy Policy adheres strictly to the Australian Internet Industry Privacy Code of Practice and are committed to the protection of your information.

We recognise the importance you place on the protection of your personal information. Our policy for dealing with any personal information that you might disclose to us while visiting our website is explained below.

The following information is collected from visitors to our site:
When you visit this site our Internet Service Provider (ISP) will record your server address, domain name, the date and time of your visit to our site, the pages viewed and the information downloaded. This information is used for statistical and web site development purposes as well as assisting in our efforts to reduce fraudulent credit card use.

The following information is collected from subscribers to our mailing list:
Only your email address is collected so we can send you occassional mailings about our tours. You have the option of supplying further information about yourself. You may unsubscribe from this service at any time.

How will your information be used?
We will not share your Personal Information with persons or entities outside Oz Trails. The exception to this is where we may be required by law to disclose certain information.

How and why will Oz Trails contact you?
We will only contact you by email if you are subscribed to the Oz Trails mailing list, have submitted an enquiry or made a booking with us.

If I unsubscribe from the Oz Trails mailing list, what happens to my information?
It is deleted from our system.

How do we keep your information secure?
All reasonable steps are taken to ensure the security of the information stored on www.oztrails.com.au.